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Logging in and accessing the system

How do I log on to the system?
What if I forget my username?
What if I forget my password?
How do I know if an account has already been set up for me or if I have registered before?
How do I get help from customer/technical support?
How do I report a problem with the system?

How do I log on to the system?

Logging on to the system
  1. From the Login page, in the Username field, type your user name.

  2. In the Password field, type your password, and then click Login.
What if I forget my username?

If you forget your user name, send an email to the customer service contact listed on the Contact Us & Support page. For verification, in the email, include your business name and contact information.

What if I forget my password?

If you forget your password, you can have it sent to you through email or by fax. You must have an email address or fax number specified in your contact information to receive your password by email or fax.

Retrieving your password
  1. From the Login page, click the Forgot Password link.

  2. On the Forgotten Password page, in the field, type your email address, user name, or user number, and then click Submit.

  3. You will receive an email or fax within a few minutes with your username and password.
How do I know if an account has already been set up for me or if I have registered before?

If you are uncertain whether an account has been set up for you or whether you have already registered, send an email to the customer service contact listed on the Contact Us & Support page. For verification, in the email, include your business name and contact information.

How do I get help from customer/technical support?

You can use the Contact Us links to send an email request with your questions concerning the system. Email requests will be responded to in the order they are received, usually within one or two business days. If your issue is urgent, please mark the email high priority.

The following procedures allow you to obtain help before logging on to the system. Once you log on to the system, the procedures for obtaining help change. For information about obtaining help after logging on to the system, see the online Help or User Manual.
  1. From the Login page, click the Contact Us & Support link.

  2. On the Contact Us & Support page, click the appropriate email address link.

  3. In the email window, type your question.
NOTE: If an email window did not automatically appear, you can open a new message in your email application manually and type the email address in the To: field.

How do I report a problem with the system?

The following procedure allows you to report a problem without logging on to the system.

Reporting a problem with the system
  1. From the Login page, click the Contact Us & Support link.

  2. On the Contact Us & Support page, click the email address link for Technical Support.

  3. In the email window, type your message.
NOTE: If an email window did not automatically appear, you can open a new message in your email application manually and type the email address for Technical Support in the To: field.


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